FAQs

Shipping

Shipping within Singapore is free for a limited period.

If your item is in stock delivery time is generally 3-4 working days. If you need it sooner contact us and we'll try to get it to you as fast as you need it.

For international orders, please contact us. Please note for international orders, shipments may be subject to import taxes, duties and customs fees, which are levied once your parcel reaches the country of destination. Any charges incurred are the responsibility of the recipient of the parcel. For more information regarding your country's custom policies, please contact your local customs office.

Refund & Exchange Policy

Items sold are non-refundable. However, an item may be returned for an exchange if the wrong item was shipped or the item is defective.

All exchanges have to be done within 7 days after delivery of parcel and accompanied by the original sales receipt or order confirmation e-mail. The merchandise must be returned unused, in the same condition that you received it, and in the original packaging. Please note that we have the right to deny exchanges if the merchandise returned does not meet our return policy requirements.

If your item meets the above requirements for an exchange, please contact us with your order number and reason for exchange. We will inform you of the steps to complete the exchange.

Payment Methods

  • Bank Transfer

    If this mode of payment is selected, our bank details and payment instructions will be provided during the checkout process.

        • Credit/Debit Card

          All major credit/debit cards including Visa, MasterCard and American Express are accepted.

        • PayPal

          Payment via PayPal (either as a Guest or existing PayPal account holder) is also accepted.

          Item availability

          While we do our best to ensure stock availability online matches our inventory on hand, mistakes do happen. If for some reason the item(s) purchased is not in stock, we will notify you and give the option to either change or cancel your order.

          Why are neon signs expensive?

          This is largely due to the manufacturing process. Neon signs can't be mass produced quickly as it is a labour intensive process and cannot be automated. The time it takes to handcraft a single neon sign could yield a hundred or even a thousand units of other lighting types. It also requires exceptional glass blowing craftsmanship which can only be honed after many years of practice. All this translates to higher production costs. Yet neon is making a comeback into hip establishments as nothing quite compares to the glow of neon.

          Do you make customised neon signs?

          Yes we do, please contact us with details about your customised neon sign.

          How much do you charge for customised neon signs?

          For a neon sign with a similar size and complexity to our existing deisgns, the price would be about S$700.00 (inclusive of acrylic case). Our prices are very competitive as we cut out the middleman and operate an online store instead of a physical shop front. While other signmakers typically make all types of signs such as those lit via LED lights or flourescent tubes, we specialise in solely neon signs meaning that our factory's craftsmen are true artisans in glass blowing.

          Do the neon signs come with a warranty?

          Yes, our neon signs come with a 6 month and 1 year warranty for customised neon signs and retail neon signs, respectively.

          Do the neon signs consume a lot of electricity?

          No, they are actually energy-efficient. Our smallest neon sign "hello there" consumes only about 16 watts of electricity and our largest neon sign "But First, Coffee" consumes only about 26 watts. This makes neon signs roughly as energy efficient as LED lights for the same amount of light output and significantly more energy efficient than fluorescent and incandescent lights.

          How long will my neon sign last?

          Neon signs can last a very long time which explains why we still see them on old shopfronts or billboards that have been there for ages. The lifespan of a neon sign depends on the frequency of use and operating conditions. More information about this can be found in the Safety Instruction card included with each neon sign.

          Can your neon signs be wall hung?

          Yes there are two pre-drilled holes at the back of the clear acrylic case for wall mounting.

          What if I don't want to wall mount the neon sign?

          Our acrylic cases have a depth of 10 cm so they're perfect for placing on a desk or shelf.

          How long is the power cable?

          3.6 m (12 ft)

          What is the power plug type?

          All our neon signs come with a 3 pin Singapore/UK plug with SAFETY Mark approval.

          Can I turn my neon sign on and off?

          Yes, all of our neon signs have an on/off foot switch on the power cable and also an on/off pull chain/string on the power supply unit so that you can turn the sign off when it is not in use.

          Why doesn't my neon sign turn on?

          As our neon signs have two on/off switches (read previous question) both switches need to be in the "on" position for the light to turn on. That means if you want to use only the foot switch make sure the pull chain/string is always in the "on" position and if you want to use only the pull chain/string make sure the foot switch is always in the "on" position.

          Can I use your neon signs outdoors?

          No, all our neon signs are for indoor use only.

          Can I self-collect my order from your store/office?

          Currently we do not offer self-collection as an option, but we also do not charge shipping so save the hassle and let us deliver to you.

          Where can I view the neon signs?

          View them at any of our retailers listed here. If you're planning to purchase multiple pieces contact us and we'll try to arrange a private viewing at a location of your convenience.

          More questions?

          Included with each neon sign is a detailed safety instruction sheet which covers most questions. And you can always contact us if you have any other questions.